Cubacar/Transtur/REX imposes several rules and regulations for the rental service. You must meet
these when renting a vehicle. Please read
carefully what is explained below.
Minimum rent is 5
days. 24 hours count as one day.
reservations made between 14 and 7 days prior to departure
you will be charged EUR25 extra. For bookings with
the amount of less than EUR 200 there will be a handling
fee of EUR 15.
The minimum age of a driver is 25 years.
The fuel which is left in the car when dropping off the car won't be refunded
by the renting company.
The insurance is mandatory.
Your national driving licencens is sufficent and must be shown when signing
the rental contract.
The contract covers only one driver. Each additional driver
must be included in the contract and an additional fee will be charged
You have the possibility to pick up the car either at
an airport office, which are open for 24 hours or at a town
office, which are open from 09.00h a.m. to 05.00h p.m.
If the car is left in a different province as the one
in which it was rented, a drop off charge applies.
Cubacar/Transturonly car categories and not spcecial models can be booked
the right to modify the rates of its car categories without
Payment of the rental fare can only be made by banktransfer to our Islands and More in Germany
When you rent the car you have to deposit a warranty, which
can be made by cash or Visa/Master/JBC card. This amount will be refunded at the end of the rental
period. The warranty deposit varies between CUC 200
und CUC 800. In the case of
card payment, please note that the card must not beissued by north american banks (canadian banks are OK). Visa-, MasterCard/Eurocard, JCB are accepted.
In case of an accident/damage you have to call the police.
Any damage must be reported to Cubacar/Transtur/REX
within 24 hours. When driving drunk or on drugs no
insurance will pay for any damage caused.
Rebooking is a cancellation and a new reservation.
Cancellation penalties are:
- Change without changing the rental period or pick up city: EUR 30
- up to 28 days before renting the car 20% of the fare
- 27 up to 15 days before renting the car 40% of the fare
- 14 days to 3 days before renting the car 50% of the fare
- 2 days or less prior pick up 100%
- anytime at least EUR 100 While a reservation is sent to Cuba and the reservation
number is on request no changes are possible.
Cancellations or changes of reservation have to be reported
to us in a written way. Failing
to cancel a reservation or report a change causes 100%