24MAR20, 16.30h CET
We are here for you! However, we can only be reached by e-mail to protect the health of employees through home office.
Friday night to Saturday, Cuba has imposed a temporary entry stop for 30 days, which will come into effect on March 24, 20.
We just received the information from the German Ministry of Foreign Affairs that all tourist staying in Cuba have to leave the country. Most of the hotels and casas particulares are already closed. The rental car companies started to cancel their service.
If you rented a car with pick up until 30APR20 and you did not cancel before we will contact you as soon as possible to discuss the handling.
If you have booked a rental car with us, it is a mediated individual service. The E.U. Package travel law does not apply here.
In general, if you cancel proactively, cancellation fees will apply. The cancellation policy and the responsible service provider can be found in your offer as well as on your invoice / confirmation.
The time of receipt of the cancellation is decisive. No further refunds can be given retrospectively.
Please only send cancellation in writing to us – an email is sufficient.
On our own behalf: goodwill regulations are entirely on our expense. We are already working for you free of charge, because our reimbursement for the work already done will be returned to you proportionately.
Since no forecasts can be made at the moment because the situation changes far too quickly, we can unfortunately only react and not foresee anything.
W.H.O. world health organisation actual situation worldwide
You can be assured that we will do our utmost for our customers.
Thank you for your kind understanding, your trust & please stay healthy!