11MAY20, 15.30h CET
We are here for you! However, we are currently only available via email. Employee health comes first – that’s why we work in the home office.
Cuba has put in place a temporary entry stop, which came into effect on March 24th, 2020. This entry stop was extended due to medical security reasons.
If a rental car is cancelled or not offered anymore by the responsible rental company, we will contact you as soon as possible if your booking is affected. This currently only includes bookings made until May 28, 2020. From May 29, 2020, all bookings are still available.
In general, if you cancel on your own initiative, you will incur cancellation costs. The cancellation policy and the responsible service provider can be found in your offer as well as on your invoice / confirmation.
Please only send cancellation in writing to us – an email is sufficient.
The date of receipt of the cancellation is decisive. No (further) reimbursements can be given retrospectively.
General information: car rental bookings are a mediated individual service. The E.U. Package travel law does not apply here.
On our own behalf: goodwill regulations are entirely at our expense. We are already working for you free of charge, because in the case of reimbursements, part of our earnings for work already done will be returned to you. Nevertheless, be assured that we will do everything we can for our customers.
Since no forecasts can be made at the moment because the situation changes unpredictably and quickly, we can unfortunately only ever react.
Thank you for your kind understanding, your trust & please stay healthy!
You will receive current and well-founded information / figures, among other things. at:
W.H.O. world health organisation actual situation worldwide