Please pay attention to the “fine print” when signing the contract on site, such as maintenance at the specified mileage or handling of the first tank filling. Together with the travel documents, you will receive from us as a service free of charge the translated back of a rental agreement so that you can familiarize yourself in advance with the exact details of the rental agreement.
If you cannot pick up the car at the booked time, it is necessary that you clarify it in time with us (during our opening times), with the rental company or the independent incoming agency.
If the car is not picked up on time, you will lose your right to reimbursement/refund (100% cancellation). It a so called no show. This does not apply to renting at an airport after arrival of your flight. The rental company will be notified together with your booking about your flight details, if you have informed us correctly or at all. In the case of a flight delay, the rental companies’ staff will automatically know that you’ll arrive accordingly later.
When renting, but especially when delivering the rental car, you should always have enough time. The booked / confirmed rental time is an estimated pick up time. The rental company may deviate depending on the number of passengers who are renting cars too. A claim for reimbursement, because the rental is not punctual within a reasonable waiting period, cannot be derived from it. If a reasonable waiting time is exceeded, you can submit a copy of the lease immediately after returning home. We will try to receive a partial refund for the waiting time for you.